IF YOU HAVEN'T BEEN THERE YET, YOU WILL. IT COMES WITH THE TERRITORY OF RUNNING A BUSINESS.
YOU GET THAT TEXT, EMAIL, PHONE CALL FROM AN UNHAPPY CLIENT AND YOU BREAK OUT IN A COLD SWEAT.
It happens to EVERYONE. But the best way to handle a crisis is to have a plan in place.
I encourage you to sit down with the person you are most likely to call in a crisis and work through these questions so that next time, your crisis is shorter, and you are back to a peaceful grounded state where you can troubleshoot rationally in no time.
Where should we send the workbook?