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“Fire Plan for Your Next Business Crisis”

IF YOU HAVEN'T BEEN THERE YET, YOU WILL. IT COMES WITH THE TERRITORY OF RUNNING A BUSINESS. 

YOU GET THAT TEXT, EMAIL, PHONE CALL FROM AN UNHAPPY CLIENT AND YOU BREAK OUT IN A COLD SWEAT.

It happens to EVERYONE.  But the best way to handle a crisis is to have a plan in place. 
I encourage you to sit down with the person you are most likely to call in a crisis and work through these questions so that next time, your crisis is shorter, and you are back to a peaceful grounded state where you can troubleshoot rationally in no time.